Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. All included hardware, accessories, instructions, and components must also be returned. You’ll also need your receipt or proof of purchase.

To start a return, contact RENUDWELL at support@renudwell.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Please do not send products back without first contacting us and receiving return authorization. Items returned without authorization may not be accepted. Our return shipping address will be provided after your return request has been approved.

RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Return shipping costs are non-refundable. If an item arrives damaged, defective, or incorrect, please contact RENUDWELL before returning the item so we can provide appropriate instructions.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, missing components, or you received the wrong product, contact us as soon as possible at support@renudwell.com so we can evaluate the issue and determine the appropriate next steps.

When reporting damage or an incorrect item, we may ask for photos of the product, packaging, shipping label, and damaged area to help us resolve the issue.

Exceptions / Non-Returnable Items

Products that have been installed, hardwired, modified, damaged after delivery, or returned without all original components may not be eligible for return.

Gift cards are not returnable.

If you have questions about whether an item is eligible for return, contact us at support@renudwell.com before sending it back.

Exchanges

The fastest way to receive a different product is to return the item you have. Once the return is accepted, you may place a separate order for the replacement product.

Refunds

We will notify you after your return has been received and inspected and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved, contact us at support@renudwell.com.

RENUDWELL reserves the right to deny returns that do not meet the eligibility requirements above.

For any return or refund questions, contact support@renudwell.com.